How many remember their first job where they were hired? Who interviewed you? How the interview go? Were you nervous? Every person who has ever interviewed for a job understands what it is like to feel vulnerable. There you are in a place you do not know, and possibly with people you do not know, and let’s suppose they have never seen you before. Now you are coming on off the street and asking them to pay you such and such amount and give you a job. That is pretty bold, don’t you think? When Steve Ritchie walked into Papa John’s restaurant for an interview in 1996, he had the same fears, apprehensions, and uncertainty as anyone. When he was hired that day as a customer service representative for $6 an hour, he was probably pleased to be part of a team, have a steady income, and career security as long as he worked according to company policy.
Hiring From Within
An incentive that many employees who were coming to Papa John’ then was knowing the company promoted their managers from three sets of employees: pizza-delivery drivers, hourly wage earners, and team-leaders. This gave Steve Ritchie a lot of incentive to work, and people who worked with him knew him as a person who was eager to learn, had excellent work habits, and was always on the lookout to grow within the company. Steve Ritchie stayed at his customer service post from 1996-2006 when he decided to move on in the company.
In 2006 Steve Ritchie found a way to get his own Papa John Franchise and was also responsible for all the operations of his franchise. As a franchise owner, he was responsible for all the day to day operations of his franchise, training, scheduling, hiring, and quality control, as well as reaching certain quarterly and yearly goals set by Papa John’s. Much like his previous work, Ritchie carried out his duties impeccably, and Papa John’s Kept Steve Ritchie in the loop for further promotions in the future. Though Steve Ritchie went on to own and operate many franchises in his career, he stayed at his first franchise from 2006-2015 when he was promoted to Chief Operations Officer (COO). The COO works closely with the CEO daily. Since the position of COO is rather loosely defined, the COO is responsible for operations of the company and could include anything from acquiring new land, locations, building, for new restaurants or renovations, and establishing working relations with foreign licensing and franchises in foreign states or countries.
Steps to Becomng CEO
Steve Ritchie remained COO for only one year and was again promoted to President, which is also above COO, but below CEO. Both COO and the President share the executive responsibilities of the company, and final decisions depend upon the CEO. Finally, on January 1, 2018, Steve Ritchie was promoted to CEO of Papa John’s. He spoke to reporters that day, saying how humbled he felt in taking on the role of CEO and looked forward to helping the company grow to its next level of growth while working with team-leaders to give quality service for its customers.